Warranty Policy

Drip Project - Jewellery Warranty

Coverage: Drip Project warrants all products against manufacturing defects in materials and workmanship under ordinary consumer use for the lifetime of the customer.

Not Covered:

  • Excessive wear
  • Lack of care

How the Lifetime Guarantee Works: Drip Project is committed to providing the highest standard of jewellery, offering a Lifetime Guarantee for silver jewellery purchases. If your product is damaged, fades, or stops working under normal wear, you are entitled to a one-time replacement. If the item is no longer available, exchange it for another of equal or lesser value. This warranty is void on user-damage issues (e.g., scratches, accidental breakage, water damage).

Warranty Replacements: A Shipping and Handling fee of ₹1499 will be charged for all Warranty Replacements.

Defective Product Options: Drip Project will, at its option:

  • Repair the product using new or refurbished parts
  • Replace the product with a new equivalent
  • Refund all or part of the purchase price in store credits

Return Process: Drip Project shall have no obligation to repair, replace, or refund until the defective product is returned to Drip Project. A replacement product assumes the remaining warranty of the original product. When store credit is given, the returned product becomes Drip Project’s property.

Obtaining Warranty Service: Contact Drip Project's customer service for specific instructions on obtaining warranty service or questions about coverage. Reach out via email at support@dripproject.co or DM us on Instagram @dripproject.co

Exclusions and Limitations: This Limited Warranty applies only to silver jewellery products manufactured by Drip Project. It does not apply to damage caused by accident, abuse, misuse, misapplication, or the use of non-Drip Project products.

Care Instructions: Avoid exposing Drip Project products to harsh chemicals or environments such as liquid silver polish, pools, hot tubs, salt water, and spas. Do not sleep in the jewellery and watches. Refer to cleaning and care instructions for more information.